TERMS & FAIR USE
These terms apply to Miausman’s monthly website plans and should be read alongside your agreed proposal or project scope. Where an individually agreed written proposal sets out project-specific requirements, those project-specific terms apply in addition to what’s written here.
They cover our monthly website plans only. Our monthly marketing services are priced and cancelled separately — those terms are shown on the Marketing Packages page. You can compare the website plans themselves on the Website Packages page.
Exactly what’s included depends on the package you choose and the project scope we agree together. Your package page and confirmed scope determine things like the number of pages, the website design and build, hosting, forms, SEO setup, analytics, website care, post-launch support and any other included services.
Your monthly payment covers your website build together with hosting, maintenance and ongoing support during the 12-month initial term.
Anything outside the agreed scope can usually still be done — it’s just quoted separately rather than assumed to be included.
All monthly website plans have a fixed 12-month initial term.
| Plan | Monthly price | Initial term |
|---|---|---|
| LP12 – Launch Website | £34.99/month | 12 months |
| SW12 – Business Website | £99/month | 12 months |
| CW12 – Complete Website | £139/month | 12 months |
By starting a monthly website plan, you agree to make the 12 monthly payments due for the package you select. The monthly plan is a managed website service covering the website build, hosting, maintenance and ongoing support during the initial term.
Alternatively, any website package can be paid upfront in a single payment. The upfront prices remain £399 for Launch Website, £999 for Business Website and £1,599 for Complete Website. Each upfront purchase includes 12 months of hosting.
Monthly website plans are entered into for a fixed 12-month initial term. By starting a plan, you agree to make the monthly payments due throughout that term.
If you ask to end a monthly website plan before the end of its 12-month initial term, this does not by itself remove the payment obligations already agreed for the remainder of that initial term, unless we agree otherwise or you have a legal right to terminate.
There is no additional cancellation fee or second penalty on top of those contractual payments. Nothing in these terms removes any statutory rights or any right you may have to terminate because of a material breach by Miausman.
A Miausman monthly website plan is a managed website service. During the 12-month initial term, each monthly payment covers:
Once all 12 payments due under the initial term have been completed, the website-build portion of the plan is complete. The original content and assets you supplied remain yours throughout.
The monthly website plans combine the website build with hosting, maintenance and support for a fixed 12-month initial term. After that term, the website-build plan ends and you choose what happens next.
Once all payments due under the 12-month initial term have been completed, the website-build plan is complete and there is no separate outstanding website-build balance.
Before the term ends, we will show you the available next-step options. You may:
We will not silently enrol you into a more expensive post-term service without your clear agreement.
Your website and domain can move with you. Once all payments due under the 12-month initial term have been completed, you can request a transfer to another suitable hosting provider. No separate website-build balance is due merely because you choose to transfer.
Original content you supply — your photographs, logos, text and brand assets — remains yours throughout and after your plan.
This doesn’t extend to third-party licensed assets, software, plugins, fonts or stock imagery used in your build where the relevant licence doesn’t permit transfer to you. Where this applies to your project, we’ll let you know what it means in practice.
Hosting is included throughout the 12-month initial term, according to the selected package. This may include managed website hosting, SSL, backups where applicable, uptime monitoring and hosting support.
Before the initial term ends, we will show you the available ongoing options. You can choose Hosting Core, choose Hosting + Care, or request a transfer to another suitable hosting provider.
When a 12-month monthly website term ends, or when the 12 months of hosting included with an upfront purchase ends, you can choose one of these ongoing options:
| Option | Price | Includes |
|---|---|---|
| Hosting Core | £11.99/month | Managed hosting, SSL, basic backups, uptime monitoring and hosting support |
| Hosting + Care | £19.99/month | Everything in Hosting Core, plus website maintenance, enhanced security monitoring, website software maintenance and backup/restoration assistance |
These are ongoing hosting services and are separate from the completed website-build plan. We will present the options before the initial term ends and will not move you to a more expensive service without your clear agreement. You may instead request a transfer to another suitable provider.
Website Care is primarily technical maintenance. Depending on your package, it can include website software maintenance, security monitoring, backups, uptime monitoring and technical support.
Website Care is not unlimited website changes. Unless it’s explicitly included in your package or agreed scope, it does not automatically include unlimited content edits, new pages, redesigns, new functionality, copywriting, ongoing SEO campaigns, marketing or advertising management.
Support and care services are provided subject to reasonable fair use. Significant development work, new functionality, redesigns, new pages, integrations, or anything else outside your agreed scope can be quoted separately.
“We will always tell you before carrying out work that would result in an additional charge.”
Examples of work that typically falls outside a standard plan and would be quoted separately include:
As above, any chargeable work is always agreed with you before it begins.
Reasonable revisions relating to the originally agreed scope are included during the build. Major changes in direction, repeated redesign requests, additional pages, or requirements introduced after work has begun can be treated as additional work and quoted accordingly. Revisions during the build are not unlimited.
Project timelines depend on us receiving the information, text, images, access, approvals and feedback we need from you. Delays in providing these can extend the estimated delivery date.
If a project becomes inactive for an extended period while we’re waiting on something from you, we may pause the project and reschedule the remaining work based on our availability at the time you’re ready to continue.
If a payment fails, you’ll be given an opportunity to bring your account up to date. If payment remains outstanding, we may suspend your website, hosting, website care or associated services until it’s resolved. Continued non-payment may eventually result in termination of the service.
A website won’t be transferred while an outstanding balance remains unpaid. To be clear, we do not immediately or permanently delete a website simply because a single payment has failed.
We understand that businesses and circumstances can change. The monthly website plan is nevertheless entered into for a fixed 12-month initial term, and asking to leave early does not by itself remove the payment obligations already agreed for the remainder of that term, unless we agree otherwise or you have a legal right to terminate.
Once the initial term is complete, the website-build plan ends. You can choose Hosting Core, Hosting + Care, or request a transfer to another suitable hosting provider.
Websites we build may use third-party services such as WordPress, plugins, payment providers, analytics, email services, hosting infrastructure, APIs and booking systems. We can’t guarantee uninterrupted operation of third-party platforms, and we’re not responsible for outages or changes caused solely by external providers — though we’re happy to provide reasonable assistance where this is covered by your plan.
We may suspend or terminate services in cases of serious misuse, illegal content, abusive behaviour, fraudulent activity, or use that could reasonably damage our systems or services, or those of our other customers. We’ll always aim to raise concerns with you directly wherever that’s possible before taking this step.
We’d rather everything was clear before you sign up. If you’re unsure about your package, the 12-month initial term, ongoing hosting options, website transfers or ending a plan, contact us before starting.
